Halifax International General Frequently Asked Questions

Q: I am unsure which account to open can I speak to someone?

A. If you would like to talk to someone about our range of savings accounts  then please call us on 0845 604 6328 or from outside the UK on +44 (0) 1539 740 750 (Mon-Fri 9am-5pm except Wed 9.45am-5pm).  

Q. Do I have to complete an application form if I am an existing customer with Halifax International?

A. If you want to apply online you will have to complete an online application form. Alternatively you can call us and we will open an account over the phone for you. However you may not have to submit your identity or address verification documents. Call us on 0845 604 6328 or from outside the UK on +44 (0) 1539 740 750 (Mon-Fri 9am-5pm except Wed 9.45am-5pm) to find out. 

Q. Do I have to complete the application form and send verification documents if I am an existing customer with Halifax/Bank of Scotland in the UK?

A. Yes. This is necessary to comply with legal, current regulatory and anti-money-laundering requirements. 

Q: How many applicants can apply for an account?

A. Accounts can be held as a sole or joint account (with up to two account holders). 

Q. How many accounts can be opened using one application form?

A. You may request a range of accounts as long as they are all to be opened under the same name(s). For some limited edition accounts you may need to complete a separate application form. 

Q. What are the fees/charges for having an account with Halifax International?

A. Although there are no monthly fees when you bank with us, we do make a charge for some services. Full details are outlined in our Charges document. If you would like us to advise you of the most cost-effective option to carry out a transaction, please call us on 0845 604 6328 or from outside the UK on +44 (0) 1539 740 750 (Mon-Fri 9am-5pm except Wed 9.45am-5pm) to find out. 

Q: How do I pay money into my account?

A. Paying money into your account is easy, all you have to do is give your bank your payment details. You will be sent the payment details for your account with your account number. It is important that you use the correct bank details.

Please see our routing details document for details of how to pay money to all our accounts. 

Q: Does my deposit have to be made in the currency of my account?

A.No, but any currency received that requires conversion, will be converted at the best rate that we can obtain at the time of conversion.

Should you choose to deposit other currencies into our accounts please note that we cannot guarantee the value date of a conversion. At present we do not charge for converting monies although other transmitting banks may. 

Q: How do I send money to other bank accounts?

A. If you need to send less than £10,000 to an account within the UK clearing bank system you can do this using our online banking service. If you want to send money around the world, we'll be happy to arrange that for you. Please call us on 0845 604 6328 or from outside the UK on +44 (0) 1539 740 750(Mon-Fri 9am-5pm except Wed 9.45am-5pm).

Please notethat withdrawals are subject to the account conditions.

Q: What do I do if I want to transfer money to another currency?

A: If you hold an offshore account with us and want to convert funds from one major currency to another we can do this for you. What's more we don't charge any commission for foreign exchange transactions.

We will also apply the best rate we can obtain at the time of conversion and can usually give you a good indication of what the exchange rate will be if you telephone us shortly beforehand on  0845 604 6328 or from outside the UK on +44 (0) 1539 740 750(Mon-Fri 9am-5pm except Wed 9.45am-5pm). 

Q: How do I find out more information about my account and to see if there have been any transactions?

A. Our online banking service gives you control over your money, from anywhere in the world, anytime. If you want to speak to someone about your account you can call us on 0845 604 6328 or from outside the UK on +44 (0) 1539 740 750 (Mon-Fri 9am-5pm except Wed 9.45am-5pm). 

Q: Can I get cards to access my accounts?

A: With our current range of accounts we do not offer cards card facility. Halifax International is always looking at new products and services to give expats a little extra help and we are certainly considering this.

Q: How safe is my deposit?

We participate in the Isle of Man Depositors Compensation Scheme contained in the Compensation of Depositors Regulations 2008 (as amended). We recommend that you read the schemes details to establish how it could work for you, as restrictions apply. 

Q: What should I do if I have a complaint or dispute?

We aim to provide the highest possible standard of service to our customers. However, there may unfortunately be occasions when we don’t meet your expectations. When this happens it is important that we try to resolve the issue both quickly and to your satisfaction. If you are unhappy with any aspect of our service, please tell us – so we can then act upon your comments. It is only by letting us know of your concerns that we can ultimately improve our service. If you do have a complaint, download our customer complaints leaflet, which explains in detail our complaints procedure. Copies are also available on request by contacting us on 0845 604 6328 or from outside the UK on +44 (0) 1539 740 750 (Mon-Fri 9am-5pm except Wed 9.45am-5pm).